Owlet 30-day Money Back Satisfaction Guarantee

If your customer is not 100% satisfied with their Owlet purchase, they have 30 days from the date of product registration on the Owlet app to request a refund. Where possible, we do request that customers return to the store of purchase with their receipt.

For any troubleshooting issues, including technical support or customers seeking a refund who are outside of their 30 day money back guarantee period, please contact our Owlet customer support team on

To qualify for a 30-day refund, all of the following conditions must be met:

  • Returned product(s) must be in good physical condition (not physically broken or damaged) as per the sole discretion of Owlet. Please ensure you include all components.  Incomplete returns (missing base station or missing sensor) will be refunded at the retail value of parts received.
  • When returning the product, we should receive the product within two weeks of contacting the team.
  • The processing of your credit can take up to 7 business days. 

To begin your refund process, please contact Owlet care Australia
customercare-aus@owletcare.com